The Effect of Service Coverage and Water Loss Rate on the Performance of Tirta Giri Nata

Ahmad Naufal; Roland Y.H. Silitonga; Dhany Heryanto

doi:10.56741/jmsd.v4i03.1232

Authors

Ahmad Naufal
24192@students.ithb.ac.id
Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa
Roland Y.H. Silitonga Institut Teknologi Harapan Bangsa https://orcid.org/0000-0002-1823-5129
Dhany Heryanto Universitas Padjadjaran

DOI:

https://doi.org/10.56741/jmsd.v4i03.1232

Keywords:

Drinking Water, NRW, Performance, Service Coverage, Water Loss

Abstract

The performance of the Regional Public Drinking Water Company is an essential indicator in ensuring public access to efficient and sustainable clean water services. This study aims to analyze the influence of service coverage and the rate of water loss (Non-Revenue Water/ NRW) on the performance of Tirta Giri Nata Cirebon City, Indonesia. The approach is quantitative with multiple linear regression methods, based on monthly data from 2021 to 2023. The results showed that the coverage of services had a significant positive effect on performance, while NRW had a significant adverse impact. The determination coefficient (R²) value of 42.1% indicates that both variables explain a large proportion of variations in company performance. These findings affirm the importance of strategies to expand the coverage and control of NRW as a crucial step in improving regional drinking water services' operational efficiency and sustainability.

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Author Biographies

Ahmad Naufal, Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa

is a graduate student in the Master of Management Program at Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa, Indonesia. Alongside his studies, he is working at PT Supra International, where he applies his academic knowledge to professional practice. His research interests include management strategies and organizational development. He is committed to enhancing his expertise in the field of business management while contributing to both academic and industry contexts. (email: mm-24192@students.ithb.ac.id).

Roland Y.H. Silitonga, Institut Teknologi Harapan Bangsa

earned both his Master’s and Doctoral degrees in Industrial Engineering and Management from Institut Teknologi Bandung, Indonesia. He currently serves as Vice Rector at Institut Teknologi Harapan Bangsa. His professional expertise includes quality control, production management, supply chain management, and industrial competitiveness. A prolific researcher with numerous international publications, he is also active as a journal editor, peer reviewer, and conference speaker. (email: roland@ithb.ac.id).

Dhany Heryanto, Universitas Padjadjaran

is a Master of Accounting student at Universitas Padjadjaran, Bandung, Indonesia. He works in a financial and tax consulting firm and actively pursues a career as a freelance researcher. With more than ten years of professional experience, he provides expertise in financial optimization and tax compliance. He is also dedicated to continuous research and development, contributing to academic knowledge and advancing best practices in finance and taxation. (email: dhanyheryanto@gmail.com).

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