Managing Conflict and Negotiation in the Workplace: A Systematic Review of Strategies, Employee Psychology, and Leadership

Heni Hernawati; Janah Sojanah

doi:10.56741/IISTR.jmsd.001974

Authors

Heni Hernawati
henihernawati.27@upi.edu
Universitas Pendidikan Indonesia
Janah Sojanah Universitas Pendidikan Indonesia https://orcid.org/0000-0002-0334-5034

DOI:

https://doi.org/10.56741/IISTR.jmsd.001974

Keywords:

Conflict Managemen, Employee Behavior, Negotiation, Organizational Conflict, Supervisor Support

Abstract

Conflict and negotiation are key dynamics in modern organizations that influence the quality of working relationships, the effectiveness of collaboration, and the sustainability of performance. This study aims to synthesize the latest empirical findings on the relationship between conflict and negotiation through a Systematic Literature Review (SLR) approach based on the PRISMA guidelines. A search of the Scopus database for publications from 2020 to 2025 yielded 1,030 initial articles, which were gradually selected until 10 core articles were selected that integrated conflict and negotiation in an organizational context. Descriptive and thematic analyses were conducted to answer three research questions: (RQ1) the influence of conflict and negotiation strategies on the effectiveness of conflict resolution; (RQ2) the role of emotional and psychological factors in shaping employee behavior; and (RQ3) the influence of social identity, organizational culture, and leadership support on conflict dynamics. The results of the study show three main findings: collaborative strategies are more effective than competitive strategies; psychological factors such as mindfulness and emotional intelligence significantly influence employee responses; and professional identity, organizational culture, and supervisor support play an important role in preventing conflict escalation and increasing the success of negotiations.

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Author Biographies

Heni Hernawati, Universitas Pendidikan Indonesia

is affiliated with the Universitas Pendidikan Indonesia (UPI), Bandung, Indonesia. She has an academic background in management, particularly in the area of human resource management and organizational behavior. (email: henihernawati.27@upi.edu).

Janah Sojanah, Universitas Pendidikan Indonesia

is a Professor at Universitas Pendidikan Indonesia (UPI), Bandung, Indonesia. specializing in Human Resource Management (HRM). She has been officially appointed as a full Professor at UPI, and her research focuses on human resource performance in the digital era and post-pandemic work environments. (email: janahsojanah@upi.edu).

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