The Impact of Work-From-Home Arrangements on Job Satisfaction and Productivity in the Singapore Beverage Company

George Chang Foh Chun; Hemaloshinee Vasudevan

doi:10.56741/IISTR.jmsd.002052

Authors

George Chang Foh Chun Universiti Tun Abdul Razak
Hemaloshinee Vasudevan
loshinee8325@gmail.com
Universiti Tun Abdul Razak https://orcid.org/0000-0002-2767-8044

DOI:

https://doi.org/10.56741/IISTR.jmsd.002052

Keywords:

Job Satisfaction , Productivity, Singapore Beverage Company, Work-From-Home Arrangements

Abstract

Working from home offers employees greater flexibility and removes commuting time, but it may also create communication barriers, weaken teamwork, and increase feelings of isolation. During the COVID-19 pandemic, many companies adopted work-from-home arrangements to maintain operations while protecting employee health. This study examines the impact of work-from-home practices on finance department staff, with particular attention to job satisfaction, productivity, and changes in work processes. A qualitative research design was employed using semi-structured interviews with selected employees from the Finance Department of Singapore Beverage Company, a mid-sized firm in the beverage sector. Purposive sampling was applied to recruit participants who had worked from home for at least three months, with the final number determined by data saturation. The data were analyzed using thematic analysis to identify recurring patterns and themes. The findings show that employees experienced work from home in different ways, balancing both benefits and challenges. Key themes included mixed levels of job satisfaction, varied productivity outcomes, and contextual factors influencing remote work experiences. The study highlights the importance of flexible and context-sensitive organizational policies. It also suggests that stronger policy support, adequate resources, and clearer work-life boundaries are necessary to improve employee well-being and maintain productivity in remote work settings.

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Author Biographies

George Chang Foh Chun, Universiti Tun Abdul Razak

is a finance and reporting professional based in Singapore and a Master's student at the Graduate School of Business, Universiti Tun Abdul Razak (UNIRAZAK), Malaysia. His research focuses on the impact of work-from-home arrangements on employee productivity, human capital development, and organizational performance. He has presented his findings via online platforms and contributed to research initiatives examining remote work policies and their implications for workforce planning and organizational efficiency. (email: georgechangfohchun@gmail.com).

Hemaloshinee Vasudevan, Universiti Tun Abdul Razak

had received her PhD in General and a major in Organizational Behaviour from the University of Technology Malaysia (UTM). She is currently a faculty member at UNIRAZAK. She had 16 years’ experience in the education line and 2 ½ years in the industrial field. She had published in various journals in the business and management field. However, she also has experience in reviewing journals and has been an associate editor at an international journal for more than 5 years. She has published many articles, including research papers, review papers, and narrative case studies on platforms like International, National journals, Scopus, and Web of Science. She is therefore interested in performing research in various areas. Her areas of interest include marketing, artificial intelligence, training, organizational behaviour, sociology, criminology, and business management. (email: hemaloshinee25@gmail.com).

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