Factors Influencing Digital Proficiency in Middle Managers within the Malaysian Public Sector

Authors

DOI:

https://doi.org/10.56741/IISTR.jmsd.002050


Keywords:

Digital Infrastructure, Digital Proficiency, Organizational Culture, Self-Efficacy

Abstract

The Malaysian public sector is experiencing rapid digitalization, necessitating the development of high digital proficiency among middle managers. Digital proficiency refers to the ability of an individual to consume, utilize, manage, and create digital content using digital technology. In the context of rapid digital transformation within the MPS, the primary challenge is to identify the factors that enhance digital proficiency and their effects on middle managers. The study aims to examine the relationship between digital proficiency and factors like self-efficacy, digital organizational culture, digital infrastructure, and digital training among middle managers in the Malaysian Public Service. The study utilized a non-probability convenience sampling method, involving 287 middle managers from the public sector who participated in the survey through Google Form. Data is analyzed using SPSS software for descriptive statistics, reliability, variable correlation, multiple regression, ANOVA, and multicollinearity assessment. Self-efficacy (H1: β = 0.763, t = 20.27, p < 0.001), organizational culture (H2: β = 0.089, t = 2.13, p = 0.034), digital infrastructure (H3: β = 0.082, t = 2.06, p = 0.040) is a supported factor in digital proficiency. and digital training and development (H4: β = 0.016, t = 0.40, p = 0.692) is not supported factor in digital proficiency. The MyDigital Blueprint policy is a framework that outlines the strategies for digital transformation in the Malaysian public sector.

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Author Biographies

Yusfaidzira Ahmad Yusof, Universiti Tun Abdul Razak

is currently serving as a Senior Assistant Secretary in the Malaysian public service, and a researcher affiliated with the Tun Razak Graduate School, Universiti Tun Abdul Razak. Her research interests include digital talent development, strategic management, leadership, and digital transformation policies. (email: yusfaidzira.yusof@gmail.com).

Hemaloshinee Vasudevan, Universiti Tun Abdul Razak

received her PhD in General and a major in Organizational Behaviour from the University of Technology Malaysia (UTM). She is currently a faculty member at UNIRAZAK. She had 16 years’ experience in the education line and 2 ½ years in the industrial field. She had published in various journals in the business and management field. However, she also has experience in reviewing journals and has been an associate editor at an international journal for more than 5 years. She has published many articles, including research papers, review papers, and narrative case studies on platforms like International, National journals, Scopus, and Web of Science. She is therefore interested in performing research in various areas. Her areas of interest include marketing, artificial intelligence, training, organizational behaviour, sociology, criminology, and business management. (email: hemaloshinee25@gmail.com).

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Published

2026-03-30

How to Cite

Ahmad Yusof, Y., & Vasudevan, H. (2026). Factors Influencing Digital Proficiency in Middle Managers within the Malaysian Public Sector. Journal of Management Studies and Development, 5(01), 181–199. https://doi.org/10.56741/IISTR.jmsd.002050

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Vol. 5 No. 01 (2026): Journal of Management Studies and Development

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Copyright (c) 2026 Yusfaidzira Ahmad Yusof, Hemaloshinee Vasudevan

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