From Complaint to Recovery: Strategic Execution of LAPOR PAK 129 in Protecting Women and Children from Violence

Moch Wahyu Adi Widiyantoro; Dede Sri Kartini; Antik Bintari; Nuphanudin

doi:10.56741/IISTR.jpes.001022

Authors

Moch Wahyu Adi Widiyantoro Padjadjaran University https://orcid.org/0009-0002-8799-3473
Dede Sri Kartini Padjadjaran University https://orcid.org/0000-0002-2707-5083
Antik Bintari Padjadjaran University https://orcid.org/0000-0001-7999-384X
Nuphanudin
nuphanudinnuphanudin@unesa.ac.id
Universitas Negeri Surabaya https://orcid.org/0000-0003-0251-9941

Keywords:

Children, Handling Violence, Program Strategy, Public Service, Women

Abstract

This study aims to comprehensively describe and analyze the implementation strategy of the LAPOR PAK 129 service in addressing violence against women and children in East Java Province during the 2021–2024 period. The primary focus is to explore the strategy of the LAPOR PAK 129 program, encompassing the stages of program planning, implementation, and its impact on handling cases of violence. A descriptive qualitative approach is employed to examine and interpret the empirical conditions related to the planning, execution, and outcomes of the program. This approach allows for a deep understanding of the real-life context and practices of the LAPOR PAK 129 service in the field. The data collection process combines primary data from direct observation and interviews and secondary data from relevant official documents and reports. To ensure the credibility of the findings, rigorous triangulation methods are applied by integrating various data sources, research techniques, and time frames. This methodological rigor strengthens the reliability and validity of the research results. The findings indicate that the implementation strategy of LAPOR PAK 129 is supported by a program plan with objectives that are clear, specific, measurable, relevant, and time-bound (SMART). Program implementation follows a well-structured action plan and demonstrates effective coordination among key stakeholders, including government agencies and civil society actors. The LAPOR PAK 129 service has had a positive impact, as evidenced by an increase in reported cases of violence, a high percentage of cases being followed up and resolved, and an overall improvement in public satisfaction with the service. These outcomes highlight the program’s effectiveness in strengthening the protection system for women and children in East Java.

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Author Biographies

Moch Wahyu Adi Widiyantoro, Padjadjaran University

is a graduate student in the Master's Program in Government Science at the Faculty of Social and Political Sciences, Padjadjaran University. His academic interests center on public administration, policy analysis, and political governance. As a developing scholar, he actively participates in research initiatives and academic discussions related to governance and democratic practices in Indonesia. He aims to contribute to scholarly discourse and public policy reform through academic writing and policy-oriented research. (email: moch23004@mail.unpad.ac.id).

Dede Sri Kartini, Padjadjaran University

is a senior lecturer in the Department of Government Studies at the Faculty of Social and Political Sciences, Padjadjaran University. She currently serves as the Head of the Undergraduate Program in Government Studies. Her teaching and research focus on academic and institutional experience, and she actively contributes to curriculum development and policy research. A strong commitment to educational excellence and student mentorship marks her leadership in the department. (email: dede.sri.kartini@unpad.ac.id).

Antik Bintari, Padjadjaran University

is a lecturer at the Faculty of Social and Political Sciences, Universitas Padjadjaran. She also holds the position of Head of the Center for Gender and Children's Studies at the university. Her research and advocacy focus on gender equality, child protection, and inclusive social policy. Through her role, she leads multidisciplinary research projects, provides policy recommendations, and collaborates with governmental and non-governmental organizations to promote gender-sensitive development strategies. Her work is critical in integrating gender perspectives into academia and policy discourse. (email: a.bintari@unpad.ac.id).

Nuphanudin, Universitas Negeri Surabaya

is a lecturer at the State University of Surabaya (Universitas Negeri Surabaya/UNESA), specializing in political science and governance studies. He is actively involved in teaching, research, and community service, particularly in public policy, democratic development, and local governance. His academic contributions reflect a strong interest in advancing political education and civic engagement in Indonesia. He also engages in interdisciplinary research collaborations and publishes scholarly work on contemporary governance challenges. (email: nuphanudinnuphanudin@unesa.ac.id).

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