The Applicability of Artificial Intelligence in Candidate Interviews in the Recruitment Process

Anusha Hewage

doi:10.56741/jmsd.v2i02.388

Authors

Anusha Hewage
Hewage2050@gmail.com
College of Science and Engineering, Flinders University, South Australia, Australia

DOI:

https://doi.org/10.56741/jmsd.v2i02.388

Keywords:

Artificial Intelligence , AI in HRM, AI in Recruitment, AI in Recruitment & Selection , AI in Interviews , HR Innovation, Industry 4.0 and HRM

Abstract

This research paper examines the applicability of artificial intelligence (AI) in the recruitment and selection process, with a specific focus on the Interview phase. The study conducted qualitative interviews with 17 recruitment professionals, including hiring managers, recruiters, and HR executives, to gather their perspectives on AI adoption. The Unified Theory of Acceptance and Use of Technology (UTAUT) framework was utilized as the theoretical model to guide the research.

The findings indicate that the recruitment professionals were generally receptive to using AI in various recruitment phases. However, when it came to the interview phase, there was a distinct lack of enthusiasm for AI adoption among the professionals. They expressed concerns about providing a better candidate experience and perceived AI-based interviews as a lack of commitment to candidates. As a result, regardless of the hiring volume or job group, the professionals were hesitant to integrate AI into the interview phase.

The research underscores the importance of carefully selecting the appropriate recruitment stage for integrating AI and addressing the concerns raised by recruitment and selection professionals. It highlights the need to consider the candidate's experience and maintain a sense of commitment throughout the recruitment process.

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Author Biography

Anusha Hewage, College of Science and Engineering, Flinders University, South Australia, Australia

Anusha Hewage is an AI adoption researcher, specializing in business applications. She focuses on AI's impact on Human Resource Management (HRM) at strategic and operational levels. Her research extends to AI ethics, governance, and workforce effects. Anusha pursued her PhD in AI at Flinders University, Australia. Her academic journey includes major program management specializations from Oxford University, UK, and Charles Sturt University, Australia. With a 23-year industry record, Anusha excels in global corporate roles. Her commitment to exploring AI-business intersections positions her as a key contributor to AI adoption advancements, impacting organizations and workforces worldwide.

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