Will ChatGPT bring a New Paradigm to HR World?  A Critical Opinion Article

Ifta Firdausa Nuzula; Muhammad Miftahul Amri

doi:10.56741/jmsd.v2i02.316

Authors

Ifta Firdausa Nuzula
iftafirdausan@gmail.com
Management Study Program, STIE Surakarta, Central Java, Indonesia https://orcid.org/0000-0002-0651-397X
Muhammad Miftahul Amri Faculty of Industrial Technology, Universitas Ahmad Dahlan, Yogyakarta, Indonesia https://orcid.org/0000-0001-5501-8484

DOI:

https://doi.org/10.56741/jmsd.v2i02.316

Keywords:

Artificial Intelligence (AI), ChatGPT, Human Resources (HR), Job Seekers

Abstract

Since ChatGPT was first publicly available in November 2022, it has sparked attention worldwide. Some believe that ChatGPT might revolutionize our lives. There have been interesting discussions surrounding ChatGPT. In this chance, we explore the potential use of ChatGPT in the HR industry. For HR managers, the use of AI in HR has traditionally been limited to simple tasks, but ChatGPT's ability to understand and respond to natural language input opens up new possibilities for automating more complex HR tasks such as interviewing and onboarding. On the other side, ChatGPT can also help job seekers to get their dream jobs. To begin with, ChatGPT can be employed to find out the benefits and working environment in a specific company, although it should be noted that ChatGPT's answers cannot be blindly trusted. ChatGPT can also prepare a cover letter, a motivation letter, an application email, etc. Job seekers can even ask ChatGPT to act as an interviewer in an interview mockup. We present ChatGPT utilization examples in the HR world. In this article, we also conducted a mini experiment to investigate whether, in its current state, ChatGPT can generate a convincing cover letter that is able to fool HR specialists. The results showed that among the 5 study participants, none of them were able to correctly guess all of the letters, with the average correct answers of only 2 of 4 cover letters. Lastly, we also discuss the potential benefits and challenges of using ChatGPT in the HR industry in this article. Nevertheless, we argue that ChatGPT introduces a HR world’s paradigm shift.

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Author Biographies

Ifta Firdausa Nuzula, Management Study Program, STIE Surakarta, Central Java, Indonesia

Ifta Firdausa Nuzula is a young researcher. She has published several articles in reputable international journals. Ifta is a member of the Indonesian Institute of Science and Technology as an editor in Jurnal Genesis Indonesia. She got a scholarship for her study from the Ministry of Education and Culture for undergraduate school and the BARISTA Program from the National Research and Innovation Agency of Indonesia for graduate research. (email: iftafirdausan@gmail.com).

Muhammad Miftahul Amri, Faculty of Industrial Technology, Universitas Ahmad Dahlan, Yogyakarta, Indonesia

Muhammad Miftahul Amri received his B.S. degree from the Department of Computer Science and Electronics, Universitas Gadjah Mada Indonesia in 2018, and the M.S. degree from the Department of Electrical and Computer Engineering, Sungkyunkwan University South Korea in 2021, where he is currently pursuing the Ph.D. degree. In 2022, he received the M.M. degree and professional engineer title, respectively, from Universitas Terbuka and Universitas Muhammadiyah Yogyakarta Indonesia. In 2021, he joined the faculty at Universitas Ahmad Dahlan, Indonesia, where he is currently a lecturer in the Department of Electrical Engineering. His research interests include wireless communications and reconfigurable intelligent surfaces. He can be contacted through: muhammad.amri@te.uad.ac.id.

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