Service Quality of Teaching Vocational Education and Training (TVET) and Student’s Satisfaction in Nigeria

Wasiu Abiodun Makinde; Tolulope Oluwatosin Bamiro

doi:10.56741/jpes.v2i01.157

Authors

Wasiu Abiodun Makinde
wasiu.makinde@federalpolyilaro.edu.ng
The Federal Polytechnic Ilaro
Tolulope Oluwatosin Bamiro The Federal Polytechnic Ilaro

Keywords:

Service Quality, TVET, SERVQUAL, Vocational Training, Student’s satisfaction

Abstract

Technical, Vocational, Education and Training (TVET) has been identified as an effective strategy for improving socio-economic development of both developing and developed nations. This study aims at assessing the student’s experience of service quality of TVET in the Federal Polytechnic Ilaro, Nigeria. The study reviewed concept of service quality and TVET, reviewed of previous findings from related studies and adopted SERVQUAL model as framework for the study. The population of the study comprised of about 10,250 student during 2021/2022 academic session. Data collected were analysed through descriptive and inferential statistics. The study discovered that physical facilities, comfortable classroom, adequate academic resources and appearance of physical facilities are highly ranked tangibility. Lecturer’s good knowledge, lecturer’s politeness and security measures are highly ranked in assurance and support staff fairness, lecturers sincere interest on student and lecturer’s teaching capability are highly ranked reliability. Also, lecturer’s adequate capacity, treatment of complaints by student and support staff availability are highly ranked responsiveness and, polytechnic fair treatment, support staff attention to students and lecturer’s support to individual students are highly ranked empathy. Therefore, the study concluded that students are experiencing service quality of TVET.

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Author Biographies

Wasiu Abiodun Makinde, The Federal Polytechnic Ilaro

Wasiu Abiodun Makinde is a member of the scholar at the Department of Public Administration of the Federal Polytechnic, Ilaro, Ogun State, Nigeria. His expertise is in Public Management, Governance Issues, Public Policy and Community Development. He is a doctorate student at the Department of Public Administration, Obafemi Awolowo University, Ile Ife, Nigeria. He is an Associate Accounting Technician and Full Member, Chartered Institute of Local Government and Public Administration of Nigeria. (email: wasiu.makinde@federalpolyilaro.edu.ng).

Tolulope Oluwatosin Bamiro, The Federal Polytechnic Ilaro

Tolulope Oluwatosin Bamiro is a scholar from the Federal Polytechnic Ilaro, Ogun State, Nigeria. He can be contacted at: tolulopebamiro@gmail.com.

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