Keywords
Employee Performance
Finance Industry
Work Discipline
Work Motivation
How to Cite
Plaudit
Abstract
Employee performance is a critical factor influencing organizational effectiveness and competitiveness in the financial services industry. This study examines the effects of work discipline, employee loyalty, and work motivation on employee performance at PT Mandala Finance Tbk., Palembang Branch, Indonesia. A quantitative explanatory research design was employed using a survey method. The study population consisted of 153 permanent employees, from whom 111 respondents were selected through proportionate stratified random sampling. Data were collected using a structured questionnaire and analyzed using multiple linear regression. Instrument testing confirmed satisfactory validity and reliability, with Cronbach’s alpha coefficients ranging from 0.752 to 0.851. The results indicate that work discipline, employee loyalty, and work motivation simultaneously have a significant effect on employee performance (F = 37.170, p < 0.001). Individually, work discipline (β = 0.271, p = 0.002), employee loyalty (β = 0.277, p = 0.006), and work motivation (β = 0.459, p < 0.001) positively and significantly influence employee performance. The coefficient of determination (R² = 0.510) shows that the three variables explain 51.0% of the variance in employee performance. Among the predictors, work motivation emerged as the strongest determinant. The findings highlight the importance of integrating disciplinary practices, loyalty-building initiatives, and motivational strategies to enhance workforce performance in the finance industry.
References
H. Aguinis, Performance Management, 5th ed. Chicago, IL, USA: Chicago Business Press, 2023.
G. Dessler, Human Resource Management, 17th ed. New York, NY, USA: Pearson, 2024.
M. A. Al-Omari, J. Mrabet, Y. S. Murthy, R. Bansal, R. Sharma, A. L. Aziz, and A. Propheto, “Unlocking organizational performance through employee experience capital: Mediation of resonance and vitality with employee well-being as moderator,” Administrative Sciences, vol. 16, no. 1, Art. no. 20, 2025.
T. T. Pham and H. N. Hoang, “Employee motivation and performance in emerging economies: Evidence from financial institutions,” Asia Pacific Management Review, vol. 29, no. 1, pp. 45–56, 2024.
I. G. Riana, W. G. Supartha, and M. S. Putra, “Motivation, engagement, and employee performance in developing economies,” International Journal of Organizational Analysis, vol. 31, no. 6, pp. 1728–1744, 2023.
M. Armstrong and S. Taylor, Armstrong's Handbook of Human Resource Management Practice, 16th ed. London, UK: Kogan Page, 2023.
M. A. Khan, R. Ali, and S. Ahmad, “Work motivation and employee performance in service industries: A cross-sectional investigation,” Employee Relations, vol. 46, no. 2, pp. 289–307, 2024.
E. Sibagariang, H. Siregar, and J. Hutabarat, “Work discipline and employee performance: A quantitative assessment in service organizations,” Management Research Review, vol. 48, no. 2, pp. 254–271, 2025.
Y. Benu and H. Harras, “The impact of work discipline on employee performance: Evidence from service organizations,” International Journal of Productivity and Performance Management, vol. 73, no. 1, pp. 112–128, 2024.
J. P. Meyer and N. J. Allen, “Organizational commitment in contemporary workplaces: Theory and evidence,” Human Resource Management Review, vol. 32, no. 4, Art. no. 100851, 2022.
S. L. Albrecht, A. B. Bakker, J. A. Gruman, W. H. Macey, and A. M. Saks, “Employee engagement, human resource management practices, and competitive advantage,” Journal of Organizational Effectiveness: People and Performance, vol. 10, no. 2, pp. 145–162, 2023.
M. F. Rambe and D. D. Waruwa, “Organizational loyalty and employee effectiveness in the financial sector,” Journal of Management Development, vol. 43, no. 1, pp. 67–81, 2024.
R. T. Mamesah, B. Tewal, and L. O. H. Dotulong, “Employee loyalty and performance: Empirical evidence from Indonesian organizations,” Journal of Asian Business and Economic Studies, vol. 29, no. 3, pp. 201–216, 2022.
R. M. Ryan and E. L. Deci, Self-Determination Theory: Basic Psychological Needs in Motivation, Development, and Wellness, 2nd ed. New York, NY, USA: Guilford Press, 2023.
M. Gagné, J. Forest, M. Vansteenkiste, L. Crevier-Braud, A. Van den Broeck, A. K. Aspeli, et al., “The multidimensional work motivation scale: Validation evidence and applications,” European Journal of Work and Organizational Psychology, vol. 31, no. 4, pp. 503–519, 2022.
S. P. Robbins and T. A. Judge, Organizational Behavior, 20th ed. Harlow, UK: Pearson Education, 2024.
N. Sa’diah, A. Nugraha, and D. Putri, “The role of work motivation in improving employee performance: Evidence from Indonesian companies,” Journal of Human Resource Management Research, vol. 2023, pp. 1–12, 2023.
A. Prasetyo and R. Hidayat, “Workplace discipline and organizational performance: Evidence from Indonesian service firms,” Management Science Letters, vol. 13, no. 5, pp. 381–390, 2023.
S. Wahyuni, D. Kurniawan, and R. Hidayati, “Employee loyalty as a predictor of organizational performance,” International Journal of Business and Society, vol. 24, no. 3, pp. 1154–1168, 2023.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright (c) 2026 Sharla Martiza, Maidiana Astuti Handayani