Workplace Challenges in the Local Government Unit of Polangui, Albay, Philippines: An Analysis of Communication Skills and Human Relations

Princess Zarah Coronado; Ma. Josefa Sario Reyes; KC Baydal Britanico

doi:10.56741/jgi.v4i02.910

Authors

Princess Zarah Coronado
Pzcoronado21@gmail.com
Camarines Sur Polytechnic Colleges
Ma. Josefa Sario Reyes Camarines Sur Polytechnic Colleges
KC Baydal Britanico Camarines Sur Polytechnic Colleges

DOI:

https://doi.org/10.56741/jgi.v4i02.910

Keywords:

Communication Skills, Human Relations, Local Government Unit, Professional Qualifications, Workplace Challenges

Abstract

This study aimed to determine the workplace challenges faced by employees of the Local Government Units (LGUs) of Polangui, Albay, Philippines, specifically in the areas of communication skills and human relations. The study utilized a descriptive-quantitative research design and employed a chi-square test to assess the association between respondents' demographic profiles and their communication and interpersonal skills. Results indicated that most profile variables, such as age, sex, employment status, management level, office assignment, and seminar attendance, had no significant influence on communication skills or human relations. However, highest educational attainment and eligibility status showed a statistically significant relationship with both communication skills (p < 0.05) and human relations (p < 0.05), suggesting that higher education and certifications positively impact workplace competencies. These findings support previous literature indicating that formal education and professional qualifications play a crucial role in developing effective communication and interpersonal interactions in professional settings. The results also imply the need for continued capacity building and targeted training programs for LGU personnel to enhance workplace effectiveness.

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Author Biographies

Princess Zarah Coronado, Camarines Sur Polytechnic Colleges

is a Bachelor of Science in Office Administration student at Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur, Philippines. She hails from Matacon, Polangui, Albay, and is expected to graduate in 2026. She has a strong foundation in office and administrative functions, with work experience including roles as Secretary at Barangay Matacon, Legislative Researcher in the Vice Mayor’s Office of Polangui, and a Production Crew member at Red Ribbon Bakeshop Inc. She also completed a government internship through the DOLE Government Internship Program from 2022 to 2023. Her dedication to public service, research, and administrative excellence continues to guide her academic. (email: prcoronado@my.cspc.edu.ph).

Ma. Josefa Sario Reyes, Camarines Sur Polytechnic Colleges

known as MJ, is a 20-year-old student currently taking up a Bachelor of Science in Office Administration at Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur, Philippines, from 2022 to 2026. She is originally from Santicon, Polangui, Albay, and was born on March 9, 2004, in Libon, Albay. MJ completed her senior high school education at Polangui General Comprehensive High School under the Humanities and Social Sciences strand in the school year 2021–2022. Her foundational education also includes primary and early secondary schooling at the same institution and at Polangui North Central Elementary School, finished in 2015–2016. MJ is driven to pursue excellence in administrative and office management roles. (email: ma.jreyes@my.cspc.edu.ph).

KC Baydal Britanico, Camarines Sur Polytechnic Colleges

is a 20-year-old student currently pursuing a Bachelor of Science in Office Administration at Camarines Sur Polytechnic Colleges, Nabua, Camarines Sur, Philippines, for the academic year 2024–2025. She hails from Bulaong, Baao, Camarines Sur, where she completed her secondary education at Eusebia Paz Arroyo Memorial National High School, under the General Academic Strand in 2021–2022. Her primary education was completed at Bulaong Elementary School in the school year 2015 - 2016. Her academic interests align with administrative functions and office management, aiming to build a career in business and organizational administration. (email: kcbaydal@my.cspc.edu.ph).

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