Student-Centered Services: BSOA Students’ Awareness and Satisfaction

Kristine Gamban; Rechienvhel Occiano; Princess Ann Odavar; Maria Joy Iglesia

doi:10.56741/IISTR.jgi.002073

Authors

Kristine Gamban
krgamban@my.cspc.edu.ph
a:1:{s:5:"en_US";s:2:"NA";}
Rechienvhel Occiano Camarines Sur Polytechnic Colleges
Princess Ann Odavar Camarines Sur Polytechnic Colleges
Maria Joy C. Iglesia Camarines Sur Polytechnic Colleges

DOI:

https://doi.org/10.56741/IISTR.jgi.002073

Keywords:

Awareness, BSOA Students, Satisfaction, Student-Centered Services

Abstract

This study was conducted to evaluate the level of awareness and satisfaction of Bachelor of Science in Office Administration (BSOA) students toward the student-centered services offered by Camarines Sur Polytechnic Colleges (CSPC)–Nabua Campus for the academic year under study. The research assessed students’ awareness and satisfaction across nine service areas, namely: Dean’s Office, Guidance and Counseling Services, Medical Services, Library Services, Registrar’s Office, General Services, Student Affairs and Services, Internet Services, and the Supreme Student Council. The respondents of the study were the 272 BSOA students officially enrolled during the academic year 2025-2026. This study utilized the quantitative descriptive research design, with data gathered through a structured survey questionnaire. The statistical tools used were weighted mean and rank distribution. Findings revealed that the respondents were generally aware of and satisfied with the student-centered services provided by the institution, with most indicators receiving verbal interpretations of “Aware” and “Satisfied.” However, lower ratings were noted in Guidance and Counseling Services, Medical Services, Internet Services, and the Supreme Student Council, particularly in areas related to mental health programs, access to medical services, internet connectivity, and student leadership visibility. Based on the results of the study, an Action Plan and Intervention Program was proposed to enhance the visibility, accessibility, and effectiveness of selected student-centered services. The study concluded that while CSPC demonstrates commendable delivery of student services, continuous improvement in service promotion, accessibility, and inter-office coordination is necessary to further strengthen student engagement and satisfaction.

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Author Biographies

Kristine Gamban, a:1:{s:5:"en_US";s:2:"NA";}

is currently pursuing her tertiary education at Camarines Sur Polytechnic Colleges, located in San Miguel, Nabua, Camarines Sur, where she has been enrolled since 2023. Her academic journey reflects a consistent dedication to excellence. She graduated from Senior High School at Mother Theresa Colegio de Iriga, focusing on the Humanities and Social Sciences (HUMSS) strand, and graduated in 2022 with the “With High Honor” recognition. Before this, she completed her junior High School at St. Jude Agro-Industrial Secondary School and her elementary education at Que Gatos Elementary School, where she built a strong academic foundation. Her commitment to continuous learning and self-improvement shines through her achievements and aspirations. (email: krgamban@my.cspc.edu.ph).

Rechienvhel Occiano, Camarines Sur Polytechnic Colleges

is currently pursuing her tertiary education at Camarines Sur Polytechnic Colleges, located in San Miguel, Nabua, Camarines Sur, where she has been enrolled since 2023. She built a solid, strong foundation, completing her Senior High School at Nabua National High School, Junior High School at Palsong National High School, and elementary education at Bula South Central School. She demonstrates a strong commitment to learning and personal growth, consistently striving to excel in her studies and activities. (email: reocciano@my.cspc.edu.ph).

Princess Ann Odavar, Camarines Sur Polytechnic Colleges

is currently pursuing her tertiary education at Camarines Sur Polytechnic Colleges, located in San Miguel, Nabua, Camarines Sur, where she has been enrolled since 2023. She laid a strong academic foundation at Sta. Lucia Elementary School, completed her Junior High School at Nabua National High School, and continued at the same institution for her Senior High School. She is recognized for her dedication to learning and personal development, consistently striving to achieve excellence in her studies. (email: prodavar@my.cspc.edu.ph).

Maria Joy C. Iglesia, Camarines Sur Polytechnic Colleges

is an Assistant Professor II under the College of Tourism, Hospitality, and Business Management at Camarines Sur Polytechnic Colleges, soon to be the Polytechnic State University of Bicol. She is the current Dean of the College, where she is handling five (5) programs, which include: Bachelor of Science in Office Administration, Bachelor of Science in Tourism Management, Bachelor of Science in Hospitality Management, Bachelor of Science in Business Administration major in Financial Management, and Bachelor of Science in Entrepreneurship. The college maintains quality academic performance through certificates of program compliance from the Commission on Higher Education, permits to respective level accreditation, and international standardization of quality management – the ISO 9001:2015, converting now to Educational Organization Management System. (email: joyidian@cspc.edu.ph).

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