1.
Fadila EN, Anggapratama R, Irnawati D. Customer Relationship Management (CRM) Strategies and Service Quality in Building Customer Loyalty: A Case Study of the Grab Application in Bojonegoro, East Java, Indonesia. J. Man. Stu. Dev. [Internet]. 2026 Feb. 22 [cited 2026 Oct. 8];5(01):121-34. Available from: https://journal.iistr.org/index.php/JMSD/article/view/1675