FADILA, E. N.; ANGGAPRATAMA, R.; IRNAWATI, D. Customer Relationship Management (CRM) Strategies and Service Quality in Building Customer Loyalty: A Case Study of the Grab Application in Bojonegoro, East Java, Indonesia. Journal of Management Studies and Development, [S. l.], v. 5, n. 01, p. 121–134, 2026. DOI: 10.56741/IISTR.jmsd.001675. Disponível em: https://journal.iistr.org/index.php/JMSD/article/view/1675. Acesso em: 8 oct. 2026.