NAIK, A. R.; NUZULA, I. F. Exploring the Role of IT Usage in Enhancing Customer Satisfaction: A Literature Review on SMEs in the Creative Industries. Jurnal Genesis Indonesia, [S. l.], v. 5, n. 01, p. 1–9, 2026. DOI: 10.56741/IISTR.jgi.001860. Disponível em: https://journal.iistr.org/index.php/JGI/article/view/1860. Acesso em: 8 oct. 2026.