SALSABILA, F. G.; WICAKSONO, A.; WICAKSONO, A. D. Ride-Hailing Quality Gaps and Improvement Priorities: SERVQUAL-Kano Study in Mid-Sized Indonesian City. Engineering Science Letter, [S. l.], v. 5, n. 02, p. 135–142, 2026. DOI: 10.56741/IISTR.esl.002289. Disponível em: https://journal.iistr.org/index.php/ESL/article/view/2289. Acesso em: 7 oct. 2026.