The Role of University Support Services in Addressing Mental Health Challenges

A Narrative Review

https://doi.org/10.56741/apsa.v1i02.1133

Authors

Keywords:

Challenges, Help-seeking, Mental Health, University Support

Abstract

University students face significant mental health challenges, including anxiety, depression, and stress, which may negatively impact their academic performance and overall well-being. This narrative review explores the important role of university support services in addressing these challenges. Services such as on-campus counselling, wellness programs, and peer support initiatives are vital in providing professional guidance, coping strategies, and fostering a supportive environment. It also highlights barriers to accessing these services, including stigma, long wait times, and cultural or socioeconomic factors, which can affect students from seeking help. Innovative approaches like digital platforms, teletherapy, and holistic wellness programs can enhance accessibility and engagement. The review identifies research gaps, particularly regarding the long-term impacts of mental health services on academic success. Recommendations emphasize the importance of culturally competent care, collaboration with faculty and staff, and ongoing evaluation to improve service delivery. By prioritizing mental health services and adopting innovative strategies, universities can better support their students, reduce stigma, and promote help-seeking behaviours. This review calls for institutions to expand and improve their mental health programs to meet their students' diverse and growing needs.

Author Biographies

Ferry Damarjata Satriono, Mahsa University

is a pediatric specialist currently teaching in the Pediatric Unit at the Faculty of Medicine, MAHSA University, Kuala Lumpur, Malaysia. He is an experienced educator and clinical pediatrician interested in neurosciences. His academic focus also includes medical education development and research. He actively contributes to pediatric training and curriculum enhancement. He is committed to advancing both clinical practice and academic excellence in pediatrics. (email: ferrydamarjata@mahsa.edu.my).

Tahereh Seghatoleslam, University of Tehran

is a renowned professor and expert in psychology. Currently, she works at the Women's Studies Department at the Centre of Women and Family Studies, University of Tehran, Tehran, Iran. Her academic focus includes gender studies, mental health, addiction, and family dynamics. She is an active researcher with a strong track record of publishing in reputable international journals. Her contributions have significantly advanced scholarly understanding in psychology and women's studies. (email: drtseghatoleslam@googlemail.com).

Hussain Habil, Mahsa University

is a distinguished professor and expert in the field of psychiatry. He teaches in the Psychiatry Unit, Faculty of Medicine, at MAHSA University, Kuala Lumpur, Malaysia. He is both an experienced Academician and an internationally recognized psychiatric practitioner. He has actively contributed to the field through numerous publications in reputable international journals. His work reflects a deep commitment to advancing psychiatric research and education globally. (email: hussainhab@mahsa.edu.my).

Winny Nurhajati Wishwadewa, Independent Paediatric Researcher

is a pediatric specialist currently working as an Independent Pediatric Researcher in Kuala Lumpur, Malaysia. She is a dedicated practitioner interested in neuroscience and child development. Her work advances knowledge in pediatric growth, development, and neurological health. She is committed to contributing to research that improves outcomes for children. (email: mamiade.pediatric@gmail.com).

References

J. J. Arnett, "Emerging adulthood: A theory of development from the late teens through the twenties," American Psychologist, vol. 55, no. 5, pp. 469–480, 2000, doi: 10.1037/0003-066X.55.5.469. DOI: https://doi.org/10.1037/0003-066X.55.5.469

A. D. Brito and A. B. Soares, "Well-being, character strengths, and depression in emerging adults," Frontiers in Psychology, vol. 14, 1238105, 2023, doi: 10.3389/fpsyg.2023.1238105. DOI: https://doi.org/10.3389/fpsyg.2023.1238105

G. X. D. Tan, X. C. Soh, A. Hartanto, A. Y. H. Goh, and N. M. Majeed, "Prevalence of anxiety in college and university students: An umbrella review," J. Affect. Disord. Rep., vol. 14, 100658, 2023, doi: 10.1016/j.jadr.2023.100658. DOI: https://doi.org/10.1016/j.jadr.2023.100658

B. Nair and F. Otaki, "Promoting University Students’ Mental Health: A Systematic Literature Review Introducing the 4M-Model of Individual-Level Interventions," Front. Public Health, vol. 9, 699030, 2021, doi: 10.3389/fpubh.2021.699030. DOI: https://doi.org/10.3389/fpubh.2021.699030

T. G. Osborn, S. Li, R. Saunders, and P. Fonagy, "University students’ use of mental health services: A systematic review and meta-analysis," Int. J. Ment. Health Syst., vol. 16, no. 1, p. 57, 2022, doi: 10.1186/s13033-022-00569-0. DOI: https://doi.org/10.1186/s13033-022-00569-0

S. Cerolini et al., "Psychological Counseling among University Students Worldwide: A Systematic Review," Eur. J. Investig. Health Psychol. Educ., vol. 13, no. 9, pp. 1831–1849, 2023, doi: 10.3390/ejihpe13090133. DOI: https://doi.org/10.3390/ejihpe13090133

P. Venkatasubramanian, "University Wellness Program: A Pedagogic Innovation to Nudge Wellness and Sustainability Among Students," Front. Public Health, vol. 10, 844024, 2022, doi: 10.3389/fpubh.2022.844024. DOI: https://doi.org/10.3389/fpubh.2022.844024

K. Koo, Y. W. Kim, J. Lee, and G. Nyunt, "‘It’s My Fault’: Exploring Experiences and Mental Wellness Among Korean International Graduate Students," J. Int. Students, vol. 11, no. 4, 2021, doi: 10.32674/jis.v11i4.2801. DOI: https://doi.org/10.32674/jis.v11i4.2801

P. Akhtar et al., "Prevalence of depression among university students in low and middle income countries (LMICs): A systematic review and meta-analysis," J. Affect. Disord., vol. 274, pp. 911–919, 2020, doi: 10.1016/j.jad.2020.03.183. DOI: https://doi.org/10.1016/j.jad.2020.03.183

S. S. Wong, C. C. Wong, K. W. Ng, M. F. Bostanudin, and S. F. Tan, "Depression, anxiety, and stress among university students in Selangor, Malaysia during COVID-19 pandemics and their associated factors," PLOS ONE, vol. 18, no. 1, e0280680, 2023, doi: 10.1371/journal.pone.0280680. DOI: https://doi.org/10.1371/journal.pone.0280680

P. C. Olivera et al., "Academic stress as a predictor of mental health in university students," Cogent Educ., vol. 10, no. 2, 2232686, 2023, doi: 10.1080/2331186X.2023.2232686. DOI: https://doi.org/10.1080/2331186X.2023.2232686

V. Wenig et al., "Associations of loneliness with mental health and with social and physical activity among university students in Germany: Results of the COVID-19 German student well-being study (C19 GSWS)," Front. Public Health, vol. 11, 1284460, 2023, doi: 10.3389/fpubh.2023.1284460. DOI: https://doi.org/10.3389/fpubh.2023.1284460

R. Maharaj, D. Ndwiga, and M. Chutiyami, "Mental health and wellbeing of international students in Australia: A systematic review," J. Ment. Health, pp. 1–19, 2024, doi: 10.1080/09638237.2024.2390393. DOI: https://doi.org/10.1080/09638237.2024.2390393

S. Tancredi et al., "Financial Loss and Depressive Symptoms in University Students During the First Wave of the COVID-19 Pandemic: Comparison Between 23 Countries," Int. J. Public Health, vol. 67, 1604468, 2022, doi: 10.3389/ijph.2022.1604468. DOI: https://doi.org/10.3389/ijph.2022.1604468

K. Boughton, S. L. Boyle, R. O’Byrne, and M. N. Lumley, "Transitioning to University with a Mental Illness: Experiences of Youth and their Parent," J. Adolesc. Res., vol. 38, no. 2, pp. 215–241, 2023, doi: 10.1177/07435584211014842. DOI: https://doi.org/10.1177/07435584211014842

A. Yulia, A. C. N. Fong, A. Ali, H. Subramaniam, and S. Amiruddin, "Response Actions of Malaysian Universities and Colleges in Managing Student Mental Health: A Systematic Review," Int. J. Community Well-Being, vol. 5, no. 1, pp. 21–36, 2022, doi: 10.1007/s42413-021-00132-8. DOI: https://doi.org/10.1007/s42413-021-00132-8

M. Huenergarde, "College Students’ Well–Being: Use of Counseling Services," Am. J. Undergrad. Res., vol. 15, no. 3, 2018, doi: 10.33697/ajur.2018.023. DOI: https://doi.org/10.33697/ajur.2018.023

J. Pointon-Haas et al., "A systematic review of peer support interventions for student mental health and well-being in higher education," BJPsych Open, vol. 10, no. 1, e12, 2024, doi: 10.1192/bjo.2023.603. DOI: https://doi.org/10.1192/bjo.2023.603

Montana State University, "Mental Health Resources & Crisis Protocol—Suicide Prevention," [Online]. Available: https://www.montana.edu/suicide-prevention/mh-resources-and-crisis-protocol.html. [Accessed: Jul. 2, 2025].

HELP University, "The Way Forward in Dealing with Mental Illness and Suicide Prevention," [Online]. Available: https://university.help.edu.my/the-way-forward-in-dealing-with-mental-illness-and-suicide-prevention/. [Accessed: Jul. 2, 2025].

Q. Wang, W. Zhang, and S. An, "A systematic review and meta-analysis of Internet-based self-help interventions for mental health among adolescents and college students," Internet Interv., vol. 34, 100690, 2023, doi: 10.1016/j.invent.2023.100690. DOI: https://doi.org/10.1016/j.invent.2023.100690

Published

2025-07-07

How to Cite

Satriono, F. D., Seghatoleslam, T., Habil, H., & Wishwadewa, W. N. (2025). The Role of University Support Services in Addressing Mental Health Challenges: A Narrative Review. Advances in Psychological Sciences and Applications, 1(02), 73–80. https://doi.org/10.56741/apsa.v1i02.1133