Analysis of Student Satisfaction with Student Affairs Unit Services: A Case Study of the Industrial Engineering Study Program at XYZ University

Analysis of Student Satisfaction with Student Affairs Unit Services

A Case Study of the Industrial Engineering Study Program at XYZ University

Authors

DOI:

https://doi.org/10.56741/jnest.v2i02.370

Keywords:

higher education institution, industrial engineering, service quality, student satisfaction

Abstract

Student satisfaction is a crucial criterion for assessing the quality of higher education. This study aimed to measure student satisfaction with the scholarship service process in a higher education institution. The research employed multiple linear regression analysis using the Servqual model proposed by Parasuraman, which includes the variables of tangibles, responsiveness, reliability, assurance, and empathy. The population of this study consisted of 132 active students from the Industrial Engineering Study Program (IE), enrolled between 2016 and 2019. The partial test results revealed that reliability (Sig. 0.039 < 0.05) and assurance (Sig. 0.000 < 0.05) significantly influenced student satisfaction. The simultaneous test results demonstrated that tangibles, responsiveness, reliability, assurance, and empathy significantly impacted student satisfaction. The correlation coefficient, represented by R2 (0.754), indicated that the variables under investigation could explain 75.4% of the variation in student satisfaction. In comparison, the remaining 24.6% may be influenced by external factors beyond the scope of this study.

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Author Biographies

Endah Utami, Universitas Ahmad Dahlan

is a highly experienced and accomplished teacher and scholar with a diverse background in various fields. Her expertise spans a wide range of subjects, from essential technology courses to specialized areas such as industrial management with a focus on services and business management. Currently affiliated with the Industrial Engineering Department of  Ahmad Dahlan University, Indonesia; she has played a significant role in shaping the educational landscape and providing students with a quality learning experience. As a scholar, she has conducted research and contributed to the advancement of knowledge in her areas of expertise. (email: endah.utami@ie.uad.ac.id). 

Dika Brahmanda Ayu Regita, Universitas Ahmad Dahlan

is a distinguished alumna of the Industrial Engineering Department at Universitas Ahmad Dahlan, Indonesia. Throughout her academic journey, she showcased exceptional dedication and commitment to her studies. As a student, she actively participated in a national-level research project under the guidance of a faculty member, demonstrating her passion for academic exploration and inquiry. In addition to her academic pursuits, Dika was highly engaged in various student activities during her time at the university. Her involvement in extracurricular initiatives allowed her to develop invaluable leadership skills, foster meaningful connections with fellow students, and contribute to the vibrant campus community. (email: dikabrahmandaar@gmail.com).

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Published

2023-07-01

How to Cite

Utami, E., & Regita, D. B. A. (2023). Analysis of Student Satisfaction with Student Affairs Unit Services: A Case Study of the Industrial Engineering Study Program at XYZ University . Journal of Novel Engineering Science and Technology, 2(02), 46–52. https://doi.org/10.56741/jnest.v2i02.370

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Vol. 2 No. 02 (2023): Journal of Novel Engineering Science and Technology

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